How to Fix Issues with Alexa Not Playing Music


Tips on how to fix problems with Alexa not playing Music. There are different methods on how you can do this.

 You might have put a lot of effort into entering a command, and the Alexa powered Echa did not respond. You might have even given up trying to fix issues with Alexa not playing Music. A lot of people are facing the same problem. When they want their Alexa to play a song, it does not play any music. If you are facing similar issues, you will have to know how to fix these issues.

If you currently own your own Amazon Prime account, you might get access to Prime Music which is home to more than 2 million songs. You do not have to set up your Echo manually, as it can detect your music subscription without you having to install the Amazon Music app. The requested soundtrack should pop up if you issue commands like ‘Alexa, play the ABC song’.

But if the Echo is not playing any music from Amazon music, you do not have to worry about it. Just follow the instructions that we will mention, and you will resolve the Alexa issue right away.

How to Fix Problems with Alexa Not Playing Music

Restarting the Echo

You have to begin by restarting the power cycle for your device. First, plug out the power cable from your Echo device. After that, wait for about half a minute before plugging it in. After that, restart the device and see if Alexa can run this time around.

Check Devices Connected to Amazon and Echo

You are currently running different devices via the Amazon app and other Echo devices with the same account on Amazon. Therefore, you might not be able to stream the Music on other gadgets with a similar Amazon account as there is a streaming limit. Prime Music only allows streaming on a single device at one go.

Double Check on Linked Accounts

When you want to use Prime Music, you might want to remember that it works only for Amazon Prime members. So, if the Echo device has different profiles linked to other Amazon accounts, you have to make sure that you are signed in on one charge with one Prime membership. To switch to different users, send the command out for changing users.

Checking Subscription

You might also need to get an active subscription on Amazon Prime or Amazon Music Unlimited to play different songs on Alexa. If you currently don’t have an active subscription, Alexa will not play the song you request. To view all your current subscription information, follow these different steps.

Step 1: Open the official website for Amazon for your Country and log in for your account details.

Step 2: Click on your name on the top and pick Memberships and Subscriptions. In certain countries, you have different selections like Your Prime Membership.

Step 3: You can find a long list of different subscriptions listed here.

Checking Availability of the Song

Once you have ensured that you have a valid active subscription from Prime for at least one single music service, it is time to check on whether the songs will become available. The Prime Music service has fewer songs compared to Music Unlimited. Thus, ask Alexa to play some other different song. If the piece is played in a normal mode, then the theme you have been searching for might be unavailable for the Prime Music service. You can also open the app and search for the song manually.

Setting Prime as the Main Music Provider

If you have created multiple music providers in the Alexa app, you might have to add the service name to the correct music command if it is not the default one. If Prime is the leading music provider, you can say, “Alexa, play My Love from Amazon Music.”

To switch to the leading music provider, follow these few steps:

Step 1: Open up the app on Alexa and double tap on the three-dotted icon on the top of the screen. Select Settings from it.

Step 2: Tap on Music.

Step 3: Pick Default Services. Double-tap on Amazon Music.

Turning Off Explicit Filter

Amazon Music comes with different features where the songs are blocked, and there are many explicit lyrics as well. If you are trying to play any of these songs, if you enable this setting, then the Music will not play.

Step 1: Open the Alexa app and tap on the icon with three dots.

Step 2: Go to Settings and locate Music.

Step 3: Go to Explicit Filter. Make sure to disable this setting.

Update the Amazon Country

Sometimes, there might not be a match between the Amazon account location and the different Alexa services. You might have to update the Country to your ongoing site. To attempt this, follow these additional steps.

Step 1: Open the page where you can manage your content and linked devices. Sign in with your login credentials.

Step 2: Double-tap on settings. If the settings are not available, there will be a link to go to the Content and Devices page.

Step 3: Click on the settings for your Country. After that, change the preferences at the top part where there are regional settings.

Step 4: Click on the Change icon to change the Country set up to your current Country. Please update it to your current Country.

Step 5: You will see a text stating, “Click here to know more about different Amazon sites”. Double-tap on the link.

Step 6: Double-tap on Learn. After that, confirm your new location by updating the settings.

After that, try to play a song with Alexa.

Checking Other Settings on Alexa

You might want to check different settings in the Alexa app for the Music to work. This will include device location, the time zone, and the regional language. Make sure that you update to your current location.

To modify these settings, follow these different steps:

Step 1: Open up the Alexa app and click on Devices below.

Step 2: Click on the Echo and Alexa and the Echo device.

Step 3: Pick the right device location, time zone, and regional language. Update everything and play songs on Alexa.

 Final Verdict

Now that you know how to fix your Alexa issues, it is time to enjoy Music on Alexa! Thanks for reading the article!


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